Refund Policy

Last updated: June 24, 2026

Our Satisfaction Guarantee

At Mopstar Cleaning, we are committed to delivering exceptional cleaning services. If you are not completely satisfied with our service, we will work to make it right.

Quality Assurance

• We provide a 24-hour quality check window after service completion
• If you notice any issues, please contact us within 24 hours
• We will return to re-clean any areas that do not meet our standards
• We stand behind our work and take customer satisfaction seriously

Refund Process

• Refunds are issued at our discretion after reviewing the quality issue
• We will assess the situation and offer a re-clean or partial refund
• Refunds are processed to the original payment method
• Please allow 5-10 business days for the refund to reflect

Cancellations

• Cancellations made within 24 hours of scheduled service may incur a fee
• No-shows are subject to a cancellation fee
• We understand emergencies happen — please contact us to discuss

Contact Us

If you have any questions about our Refund Policy, please contact us:

Mopstar Cleaning
8 Hardy Avenue, Riverwood NSW 2210
+61 423 595 272
info@mopstarcleaning.com